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By leveraging Frankie, Mike Mulligan and Samantha Page successfully transformed their property management approach from a fragmented, reactive system to a highly collaborative and proactive one. They’ve since added Sasha Bishop to the team who was able to get up to speed in record time.

This not only optimised their internal processes but also positioned them as Leaders in Property Operations within their industry.

In 2025, Sam was nominated for the Facility Manager of the Year by FMANZ, the national industry association of New Zealand.

The Challenge: Scattered Data and Inefficient Decision-Making

While overseeing a rapidly expanding property network, Mike Mulligan and Samantha Page faced significant hurdles in managing their portfolio. With over 40 operational sites and a pipeline of new developments and refurbs, they lacked a central system to consolidate critical property information. This fragmentation led to:

• Time-Consuming Data Retrieval: Locating specific data points for property assets, maintenance records, or development milestones was a laborious and time-intensive process.
• Inefficient Decision-Making: The absence of a unified platform hindered their ability to quickly access comprehensive insights, thereby delaying crucial property-related decisions.
• Lack of Collaboration: Without a central hub, effective collaboration between the national team and the store network on property matters was challenging, leading to reactive responses rather than proactive management.

The Solution: Empowering Collaboration with Frankie

To address these challenges, Mike and Samantha implemented Frankie, a solution designed to create a single source of the truth for property information. 

Arnaud, Nick and the Frankie team created a platform to empower a small National team and the broader Store network to work on key property decisions. Together, they can handle reactive issues, track construction progress and milestones during the build phase of new developments.

Frankie provided:

• A single source of truth for all property-related data
• Tools for real-time communication and issue tracking with contractors
• Visibility into the status of all sites, both operational and in development

The Results: Enhanced Efficiency and National Industry Recognition

The adoption of Frankie brought about transformative results for the organisation:

• Improved Communication: All branches are now set up on Frankie, enabling efficient communication. They can report and manage key issues with ease
• Streamlined Operations: The centralised system significantly reduced the time and effort required to access property data, leading to more efficient operations and better decision making.
• Industry Recognition: In 2025, National Facility Manager Samantha Page was nominated for the prestigious Facilities Manager of the Year award, a testament to the enhanced efficiency delivered by her and the team

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